Frequently Asked Questions

Click on a question for more information:

General FAQs

1. Can I view my account online?

1. Can I view my account online?

Currently we are unable to provide online account viewing for our customers.

2. How do I pay my bill?

2. How do I pay my bill?

To keep our costs low, we prefer to set up a direct debit. If not setting up a direct debit we may require a fixed term contract on some services.

The benefit of direct debit is you won’t risk getting late payment fees or having your account suspended if you forget to pay.

Customers have a number of options available to pay their account every month. These are as follows:

  • Direct Debit (From a Bank Account)
  • Direct Debit (From a Credit Card)
  • B-Pay
  • Australia Post (Post Billpay) – payment fee
  • Credit Card (Over the Phone)
  • Mail (Cheque Payment)
  • Direct Deposit to Bank Account

More detailed information including reference numbers and biller codes can be found on Page 2 of your invoice.

3. How do I read my bill/invoice?

3. How do I read my bill/invoice?

A telco bill can be confusing to work out if you don't know what you're looking at. Here is a page by page breakdown of what you can expect to find on your Cable & Cloud bill:

Page 1
Account Details:

Shows your basic account information including account number, invoice number, charges and due dates.

Account Summary:

  • Previous - shows your previous balance
  • Adjustments - shows any credits/debits applied to the account
  • Received - shows payments received in the last month
  • New Charges - show's the current month's total charges
  • Amount due - show's the total outstanding balance

Billing History:
This allows a comparison between the last three months' bills so you can identify any trends or increases/decreases in usage

Payment Slip:
This is the remittance advice that needs to be taken to the Post Office (if this is your chosen method of payment) or posted along with a cheque or Money Order.

Page 2
Bulletin Board:

Displays updated product and promotional information.

How to PayShows all accepted methods of payment and relevant details as well as all necessary codes and reference numbers required to make a successful payment.

Page 3
Service summary:

This shows an overall breakdown of the services that you have billing with us. Each service that you have with 2easy Telecom will be listed here and immediately below the service listing you’ll find an overview of the associated charges.

Below the service summary you will find a more detailed explanation of the associated charges that are outlined in the service summary overview. Bills can be fully itemised if you require. Just call your 2easy Telecom account manager and they will be able to organise this for you.

You can see our sample bill in our (I will insert these details) 

4. How do I set up a direct debit?

4. How do I set up a direct debit?

You can log in to our customer account portal and update your details there, or we can send you a Direct Debit Form and you can send it back to us. Request a form by; Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web: www.cablecloud.com.au select contact us and complete the online contact form Phone: Call us on 1300 046 464 and request a form to be sent to you

5. Is Cable & Cloud Australian owned and are you a Reseller of services?

5. Is Cable & Cloud Australian owned and are you a Reseller of services?

Yes we are 100% Australian owned and operated and provide services Australia wide. Yes we are a Reseller of Telecommunication Services and partner with major networks like Telstra, Optus, AAPT, TPG and M2 Group. Telecommunication resellers provide Voice, Data and Cloud telecommunications services over third-party-owned networks. Telecommunication resellers purchase network capacity from network providers and on-sell it through their own channels, providing competitive pricing, quality services and locally based customer care and tech support.

6. Can I become a partner agent?

6. Can I become a partner agent?

We are always looking to create partnerships with businesses with those businesses with which we have a synergy. We won’t just accept anyone as an agent, and like to ensure our partner agents have the same customer focus that we do. If you would like to know more about becoming a partner agent, and the benefits for you, and for your customers, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

7. Who do I call about my services if I switch to Cable & Cloud?

7. Who do I call about my services if I switch to Cable & Cloud?

At Cable & Cloud, we manage your entire telco needs. Once you switch them to us, we bill you each month, handle your account and payments, make any adds or changes to your services, and take care of any faults that may occur. There is no need to speak to Telstra or one of the other carriers that value your patronage so much they make you wait up to an hour to get to an offshore call centre where they don’t have the local knowledge.

8. So where is your Customer Service and Tech Support based?

8. So where is your Customer Service and Tech Support based?

At Cable & Cloud we are 100% Australian Owned and Operated. We have our Tech Support and Network teams in NSW and Tasmania, with our Customer Care staff in NSW and Victoria. We also have partner agents throughout the country based in fields such as IT, Data and Electrical Cabling, and Office Fitouts

9. Will I be waiting in long queues when I need to contact customer care or tech support?

9. Will I be waiting in long queues when I need to contact customer care or tech support?

No. We have strict SLA’s for our tech support and customer care teams, to ensure that our customers are left waiting. Over 85% of calls to our customer care and tech support teams are answered in less than 2 minutes. We understand that you are operating a business and can’t just wait on hold, so we won’t keep you waiting, giving you the option to leave a message, and our team will call you back. If your matter isn’t urgent, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or submit a ticket through your online account

10. Will Cable & Cloud save me money?

10. Will Cable & Cloud save me money?

You should never choose a telco on cost alone. At Cable & Cloud we don’t purport to be the cheapest in the market, after all you get what you pay for. We do however, regularly save our new customers between 10% and 25% on the cost of their office Voice and Data needs, when compared to the large carriers like Optus, Telstra, and Commander, to name a few. All this whilst providing you superb customer care and quality services backed by local support.
 

ADSL FAQs

I already have ADSL2 broadband with another provider. Can I switch to Cable & Cloud?

I already have ADSL2 broadband with another provider. Can I switch to Cable & Cloud?

We are glad you looking to make a switch to us. This shouldn’t be a problem, but we will need your service number and address before we can confirm which plans and service types you are eligible for. You may also need to purchase new hardware if your current hardware (such as your modem) is locked to your current service provider or is not compatible with our service.

2. I already have a landline, can I use that for Cable & Cloud Business ADSL Broadband?

2. I already have a landline, can I use that for Cable & Cloud Business ADSL Broadband?

You sure can, but as our pricing already includes landline rental, your best option is to port your landline across to Cable & Cloud and save on your line rental charge.

3. What happens after I submit an application for Cable & Cloud business ADSL2?

3. What happens after I submit an application for Cable & Cloud business ADSL2?

1. If you require a phone line at your address, we will need to arrange an installation. This will involve a technician coming to your premises to connect to your first point and you will need to provide access for us to be able to do this. This connection will be to the first point. If you are in a complex, the connection will be to the MDF of the building. You will then need to arrange the services of a registered cabler to jumper the line from the MDF to your office. We would be happy to arrange this for you. 2. If you already have a phone line, a service qualification test will be performed it. 3. If your line is compatible, we will submit an application to our wholesaler requesting that they connect you to a port at your local exchange so that your phone line may be used for broadband. 4. Once our wholesaler confirms the service qualification results, it will take around 3-5 working days for your telephone line to be physically connected to a port at the exchange (this does not require a technician to visit your premises). 5. If you don’t have a modem, we will supply a standard modem that is preconfigured for plug and play usage for you. 6. That’s it! Your broadband service is activated! You’ll need to set up your ADSL/ADSL2+ modem if you are not using our simple plug in the one that we have sent to you.

4. Why do ADSL speeds vary?

4. Why do ADSL speeds vary?

There are a number of factors affecting ADSL speeds. 1. First and foremost, distance. The further you are from the exchange, the slower the speed becomes, up until just over 5 kms of cable length when ADSL is no longer available. 2. Contention. This is where a carrier shares the infrastructure amongst other subscribers on their network. 3. Congestion. Similar to contention, the infrastructure becomes congested with insufficient bandwidth for the number of subscribers using the internet. 4. Internal infrastructure. The quality, age, configuration of your internal cabling and network infrastructure. 5. And finally, Wi-Fi. Your Wi-Fi speed will never be as good as a cabled connection. There are many variables that can affect the transmission through airwaves; electrical interference, steel, concrete, metallic window tint, weather conditions, other Wi-Fi networks and more.

5. What does it mean when I am told my broadband is contended?

5. What does it mean when I am told my broadband is contended?

When a user is connected to the Internet using ADSL broadband technology they are sharing the connection infrastructure with other users. The term contention is simply a ratio used to measure the extent of this sharing. The typical contention ratio for ADSL services is between 40:1 and 150:1. For example on a package with a contention of 50:1, up to 50 other Broadband users may share the equipment and bandwidth in the local telephone exchange. An analogy would be driving a car in peak (rush-hour) and off-peak traffic. During the rush hour you contend the road with everybody else and it may take you longer to get to your destination than during off-peak. This industry-wide method is used by all broadband providers.

Cloud Hosted PBX FAQs

1. Why should I choose a Cloud Hosted PBX for my business?

1. Why should I choose a Cloud Hosted PBX for my business?

If you are a small to medium sized business then Cloud Hosted PBX offers you a number of key benefits including: 1. Lower Costs There is a low initial financial outlay for hardware, saving up to 75% on the cost of a traditional PBX. 2. Scalability You only need to order the hardware and services you need now. You have the option of adding additional hardware and services as your business grows. 3. Minimal Tech Support As the service is hosted by us, we keep it all up to date without needing to come to your premises and disturb your workers. 4. Business Continuity Should the internet go down, or worse, your building burn down, your service will automatically divert to another service like a mobile or a branch office. We understand the importance of keeping your business running regardless of what else might else happen. 5. Increased functionality Cloud Hosted PBX offers functionality such as voicemail to email, fax to email, remote office, call recording and more. You can find more information about our Cloud Hosted PBX services on our blog [link].

2. If our business switches from a traditional landline, can we keep our current number?

2. If our business switches from a traditional landline, can we keep our current number?

Of course you can, we can port your number across to our Cloud Hosted PBX, or port across your entire number range.

3. Is a Cloud Hosted PBX NBN ready?

3. Is a Cloud Hosted PBX NBN ready?

Not only is Cloud Hosted PBX NBN ready, but it makes your business communication future proof. Service upgrades and additional features will be added as they become available.

4. Will Cable & Cloud’s Cloud Hosted PBX work over any internet connection?

4. Will Cable & Cloud’s Cloud Hosted PBX work over any internet connection?

Technically yes. However, to ensure we can offer you our highest level of customer care and technical support, we only provide our Cloud Hosted PBX as an end to end service. This means we will only provide our Cloud Hosted PBX for your business if we provide the internet service that it will operate over and the hardware it will use. We do this to ensure that there is no blame game, just a quality product that is fully supported by us. Should any faults or changes occur, we handle them in a timely and friendly manner.

5. What kind of internet do you recommend for your Cloud Hosted PBX?

5. What kind of internet do you recommend for your Cloud Hosted PBX?

A good quality ADSL service will usually be able to support 7 to 8 handsets with up to 3 consecutive calls. If your business is likely to be making a higher number of consecutive calls (and if available) we recommend an NBN connection, or a Mid Band Ethernet connection as this will provide you with business grade broadband and up to 50 consecutive calls within a single office.

ISDN FAQs

1. What is ISDN?

1. What is ISDN?

ISDN stands for Integrated Systems Digital Network and is a business grade digital telephony service. It is a cost effective option for businesses requiring 10 or more phone lines. ISDN 10/20/30 can also commonly be referred to as Onramp 10/20/30, T1/E1 services and Primary Rate services. ISDN 10/20/30 is available in configurations of 10/20/30 lines or more, which makes it suitable for both small and large applications. Typical applications include call centres, internet service providers and large companies with a requirement for multiple incoming/outgoing extensions. Each service has the ability to independently or simultaneously use separate lines for voice and data calls or for video and audio-conferencing (additional equipment required). These services are business only services and are only really suitable for mid-to large sized SMEs (those with at least 10 employees).

2. What equipment is provided?

2. What equipment is provided?

ISDN 10/20/30 services are terminated on a network termination (NT) device at the customer's premises. The NT device is supplied by the carrier providing the service. Unlike ISDN2 services, analogue handsets cannot be directly connected to an ISDN 10/20/30 service. You must use a PABX to connect to the service and the PABX must be equipped with a Primary Rate Access (PRA) card.

3. How many telephone numbers are provided?

3. How many telephone numbers are provided?

With the Direct Indial feature you can purchase blocks of 100 numbers. These numbers can be allocated to your staff - so everyone has an individual number. Lines for incoming and outgoing calls are provided by purchasing as many ISDN services as required. There is an additional charge for the 100 number Direct In Dial range.

4. Will my ISDN 10/20/30 service be disconnected when I install the NBN?

4. Will my ISDN 10/20/30 service be disconnected when I install the NBN?

No, ISDN 10/20/30 will not be disconnected by NBN Co, check out our video on ISDN [link].

5. How many users can an ISDN connection support?

5. How many users can an ISDN connection support?

The number of people the service supports depends on the nature of your business and the level of telephone usage. In most office environments, no more than 30% to 40% of telephone lines are in use at any one time. Therefore, an ISDN 10 service is typically suitable for up to 30 people. It is important that you assess your level of usage accurately (we can help!) as failure to do so will lead to further users being unable to make outbound calls or receive inbound calls when all channels are occupied.

6. How long does it take to install an ISDN service?

6. How long does it take to install an ISDN service?

Stage 1: Order and Design

  1. During this stage, the order is being processed in our systems. We will check what you have submitted and will ask for clarification or query any errors as required. 
  2. Once we have confirmed the information on the order is correct, the technical team will design your service and allocate cable and network tasks as per the order details.
  3. If it is found during this time that the site is unable to have the service due to a network short-fall, the order process will stop.
  4. During this step, it will be determined if the needed cable leading to the MDF is CAT1, 2 or 3.

Turnaround time: Up to ten business days
Stage 2: Appointment Allocation

  1. Appointment window will be advised and will be booked directly with the site contact.
  2. Leading up to the TCD (Target Connection Date) there will be site appointments to complete external construction installation.
  3. The site contact specified in the order will need to be on-site during the appointment window to assist the technician with any access they may require to the site/MDF etc.

Turnaround time: Up to five Business days
Stage 3: Work Completion

  1. On the appointment day, a Telstra technician will attend the site and the local exchange to complete the install.
  2.  

Turnaround time:
If CAT1 – Up to five business days.
If CAT2 or 3 – can take much longer (case-to-case basis depending on location, workload in the area etc.)
Stage 4: Finalising the Order
Within two business days of the work being completed, the order should update to ‘Completed’ and the service will be live.
Turnaround time: Up to two business days

NBN FAQs

1. What is the NBN?

1. What is the NBN?

The NBN is Australia's first national wholesale-only, open access communications network that is being built to bring high speed broadband and telephone services within the reach of all Australian premises. The NBN will utilise three technologies; fibre, fixed wireless and satellite, changing the way we all connect.

2. Is the NBN the right choice for my business?

2. Is the NBN the right choice for my business?

The NBN is suitable for most small businesses however as it is not a business grade service, your usage levels may still be affected by contention. Before connecting an NBN service with Cable & Cloud, we will discuss with you your usage type, and whether an NBN connection or a true business grade broadband service such as our Mid-Band Ethernet is most suitable for your needs.

3. Will my security alarm, EFTPOS machine or fax machine work on the NBN?

3. Will my security alarm, EFTPOS machine or fax machine work on the NBN?

Many devices that are normally connected to phone lines (medic alarms, back to base alarms, EFTPOS and fax machines etc.) can work over the NBN. However, certain devices may require internal rewriting so they can operate through the NBN. You will need to ensure you order the correct type of phone service so your devices continue to work correctly once connected. It is important for you to get advice from the device’s provider before ordering your phone service of the NBN, and confirm the type of NBN that is required. Your device should be tested to confirm it works on the NBN product available to you. Please note: Cable & Cloud does not offer a Priority Assistance service. If you are a Priority Assistance customer please consider this prior to lodging your application.

4. Are the speeds provided by the NBN guaranteed?

4. Are the speeds provided by the NBN guaranteed?

All speeds that have been quoted for the NBN plans are the wholesale access speeds. This means that NBN Co, or more importantly your service provider, will allow your business’ connection to reach a maximum possible speed, for example, 100Mbps/40Mbps for a Fibre connection. This does not however guarantee that the devices in your business will be able to achieve the quoted speed as the wholesale access speed only refers to the speed of the overall connection that runs to your business premises.
Speeds are dependent on multiple different factors, such as:

  1. Any modems/routers, switches or hubs connected to your NBN installation
  2. Your PC/laptop/mobile devices and their ability to handle the supplied speed
  3. If you’re using Wi-Fi to connect devices to the NBN
  4. Service contention that is determined by your service provider
  5. Congestion at your home, the exchange, or the backhaul, as determined by the level of contention of your service provider

 

While we will always make sure that you are getting the most out of your NBN connection, we are unable to guarantee that you will always receive the full speeds of your plan.

5. Will my current modem/router work with the NBN?

5. Will my current modem/router work with the NBN?

If you already own a modem/router then we suggest that you check with its manufacturer to see if it is capable of supporting the NBN. If you wish to use our Cloud Hosted PBX service or SIP Trunks with your compatible NBN service, then you must order a router through Cable & Cloud that is configured to allow us to manage your service and to ensure you have quality of service for your voice connection. Please view our Cloud Hosted PBX service [link] for more details on hardware.

6. Will my landline phone still work when I switch to the NBN?

6. Will my landline phone still work when I switch to the NBN?

This depends on your NBN connection. For our NBN Wireless customers, your existing copper services will remain connected indefinitely.

If you have an NBN Fibre or VDSL connection, then your existing copper connection will be disconnected 18 months after the NBN passes through your area. We will update you as this date approaches to allow you sufficient time to upgrade your current telephony.

If you're on an NBN Fibre connection, and you want to continue to use a phone service, you'll have to connect to the NBN before disconnection occurs.

We will advise you the impact of switching to the NBN on your other telco services during the consultation process.

Depending on what you have currently, you can take your pick between the following of our phone options:

  1. Cloud Hosted PBX [link] packages are quoted to your specific requirements. This is a business grade PBX, hosted in the cloud, allowing for high functionality, scalability, reliability, redundancy, and excellent cost benefits compared to a traditional PBX.
  2. SIP Trunk [link] packages are quoted on your specific requirements. SIP Trunks connect to a compatible phone system, and will allow programming of your phone system in a similar way to which traditional phone services have been used by your business.
  3. ISDN/Multiline [link] services will not be disconnected by the NBN. We continue to provide these services over the Telstra and Optus networks, allowing businesses that require 10+ lines to continue with their compatible phone system, whilst offering excellent call rates and low monthly access fees compared with our competitors.

7. Will my service work in a power outage?

7. Will my service work in a power outage?

T

This depends on your NBN connection. For our NBN Wireless customers, your existing copper services will remain connected indefinitely.

If you haveThis depends on the type of NBN service you are using, the equipment you have installed, and if you elected to have a battery back-up unit installed with your NBN service.

Only our NBN Fibre services can operate during a power outage.

In order for your service to work in a power outage please be aware that:

  1. You must have an active battery back-up unit installed for your NBN NTU and router.
  2. You will also need a back-up power supply connected to your phone system and handsets. This is not always practical. This is where our Cloud Hosted PBX service can offer a higher level of redundancy, with automatic diversion to your mobiles or another office when your handsets are unreachable by your Hosted PBX system.
  3. Access to the Internet will only be available with a battery powered device (like a laptop).
  4. You will also need to access the Internet by connecting directly to the data port on the NBN Connection Box, unless your Wi-Fi router is also on your back-up power supply.
  5. During a power outage, the battery will provide power for a limited period of time.
  6. A fully charged battery will last between 3 and 11 hours depending on the capacity of your back-up power supply, the number of devices connected to it, and the activity being undertaken on those devices. If the battery is not fully charged it may not last for any quoted duration.
For further information on battery back-up please refer to the user guide supplied by NBN Co at the time of installation [link].

an NBN Fibre or VDSL connection, then your existing copper connection will be disconnected 18 months after the NBN passes through your area. We will update you as this date approaches to allow you sufficient time to upgrade your current telephony.

If you're on an NBN Fibre connection, and you want to continue to use a phone service, you'll have to connect to the NBN before disconnection occurs.

We will advise you the impact of switching to the NBN on your other telco services during the consultation process.

Depending on what you have currently, you can take your pick between the following of our phone options:

  1. Cloud Hosted PBX [link] packages are quoted to your specific requirements. This is a business grade PBX, hosted in the cloud, allowing for high functionality, scalability, reliability, redundancy, and excellent cost benefits compared to a traditional PBX.
  2. SIP Trunk [link] packages are quoted on your specific requirements. SIP Trunks connect to a compatible phone system, and will allow programming of your phone system in a similar way to which traditional phone services have been used by your business.
  3. ISDN/Multiline [link] services will not be disconnected by the NBN. We continue to provide these services over the Telstra and Optus networks, allowing businesses that require 10+ lines to continue with their compatible phone system, whilst offering excellent call rates and low monthly access fees compared with our competitors.

8. Can I keep my existing telephone number?

8. Can I keep my existing telephone number?

In most cases we can bring your existing telephone number over to one of our NBN compatible platforms so that your business does not lose the precious commodity of your already known phone number. We understand that moving to a new network isn't always easy, so we manage the transition for you, keeping you up to date on important milestones and interacting with other important providers, like your alarm company. There are a few things we need to check before bringing your phone number over, but you can safely leave that part to us.

Symmetrical Broadband FAQs

1. What is a Symmetrical Broadband service?

1. What is a Symmetrical Broadband service?

A Symmetrical Broadband service is a business grade internet service that has the same download speed and upload speed. These are generally business grade services that are unmetered and in the case of enterprise grade products are also uncontended, meaning what you pay for is what you get. They are usually provided over either copper, and are referred to as either EFM (Ethernet First Mile) or Mid Band Ethernet, or Fibre Optics.

2. Is a Symmetrical Broadband the right choice for my business?

2. Is a Symmetrical Broadband the right choice for my business?

In most cases, the resounding answer is YES! Why, because it is unmetered, and particularly when it is uncontended. A service like our Mid Band Ethernet has business grade support, 99.9% guaranteed network uptime, is uncontended (meaning the speed you ask for is the speed you get) and is suitable for most small businesses, allowing them to embrace the huge benefits of cloud based systems and telephony.

3. Are the speeds provided by a Symmetrical Broadband Provider guaranteed?

3. Are the speeds provided by a Symmetrical Broadband Provider guaranteed?

Unfortunately no, not all providers are the same. Some providers quote EFM speeds of 10/10 (10 up and 10 down) or 20/20, but they are only quoting up to speeds and will not guarantee that what you are paying for is what you will get. Products like our Mid Band Ethernet are different, these are enterprise grade, and the speed quoted is the speed you will get, otherwise you will be advised of the speed that is able to be provided at installation. You then have a choice to go ahead with that speed or decline installation. Speeds are also dependent on multiple different factors, such as: ● Any modems/routers, switches or hubs connected to your NBN installation ● Your PC/laptop/mobile devices and their ability to handle the supplied speed ● If you’re using Wi-Fi to connect devices to the NBN ● Congestion at your home, the exchange, or the backhaul, as determined by the level of contention of your service provider. An uncontended service is less affected by these aspects. While we will always make sure that you are getting the most out of your business broadband connection, we are unable to guarantee that you will always receive the full speeds of your plan.

4. Will my current modem/router work with a Symmetrical Broadband connection?

4. Will my current modem/router work with a Symmetrical Broadband connection?

If you already own a modem/router then we suggest that you check with its manufacturer or your IT provider to see if it is capable of supporting an Ethernet or Fibre service. In most cases a higher grade router is required, and is always recommended by us and your IT Provider. If you wish to use our Cloud Hosted PBX service or SIP Trunks with your compatible Ethernet or Fibre service, then you must order a router through Cable & Cloud that is configured to allow us to manage your service and to ensure you have quality of service for your voice connection. Please view our Cloud Hosted PBX service [link] for more details on hardware.

5. Will my landline phone still work when I switch to a Symmetrical Broadband connection?

5. Will my landline phone still work when I switch to a Symmetrical Broadband connection?

This depends on a number of factors, including the type of landline services you have. In most circumstances where we quote a symmetrical broadband service, it will have no effect on the provision of your landline service. In some instances, there may be insufficient copper lines to a premises which may require sacrificing of some of your traditional lines to be able to utilise these for your Ethernet connection. Don’t despair, all is not lost, even if you need to sacrifice your traditional phone services, business grade symmetrical broadband services like our Mid Band Ethernet are ideal for IP Voice solutions. Depending on what you have currently, you can take your pick between the following of our phone options: ● Cloud Hosted PBX [link] packages are quoted to your specific requirements. This is a business grade PBX, hosted in the cloud, allowing for high functionality, scalability, reliability, redundancy, and excellent cost benefits compared to a traditional PBX. ● SIP Trunk [link] packages are quoted on your specific requirements. SIP Trunks connect to a compatible phone system, and will allow programming of your phone system in a similar way to which traditional phone services have been used by your business. ● ISDN/Multiline [link] services will not be disconnected by the NBN. We continue to provide these services over the Telstra and Optus networks, allowing businesses that require 10+ lines to continue with their compatible phone system, whilst offering excellent call rates and low monthly access fees compared with our competitors

6. Will my service work in a power outage?

6. Will my service work in a power outage?

This depends on a number of factors, whilst your internet connection may technically working during a power outage, you would need a Uninterrupted Power Supply (UPS) to be able to ensure your Network Termination Unit (NTU), Router and switches continue to work. In order for your service to work in a power outage please be aware that: ● You must have an active UPS unit installed for your NTU, router and switches. ● You will also need a back-up power supply connected to your phone system and handsets. This is not always practical. This is where our Cloud Hosted PBX service can offer a higher level of redundancy, with automatic diversion to your mobiles or another office when your handsets are unreachable by your Hosted PBX system. ● Access to the Internet will only be available with a battery powered device (like a laptop). ● If requiring wireless connection you would also need a Wi-Fi router on your back-up power supply. ● During a power outage, the battery will provide power for a limited period of time, you need to consider this when purchasing your UPS.

7. Isn’t a Symmetrical Broadband service is more expensive than our current ADSL service?

7. Isn’t a Symmetrical Broadband service is more expensive than our current ADSL service?

That would depend on what cost you are looking at. Traditionally a business will spend between $100 and $180 per month on an ADSL connection, sometimes more because they have 2 or 3 connections to cope with the usage. Recent studies across 15 developed countries throughout North America, Europe, Asia and the Pacific, including Australia, found that the average office work loses 38 hours per year due to poor internet conditions. Down time due to lost connections, slow to open webpages or transfer data. How much does that cost you business? Simply multiply the number of your office staff, by their average weekly income, then divide this by 12. Is the increased productivity that a 20/20 Mid Band Ethernet look so expensive now at $470 a month?

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