Cable & Cloud Blog

News, tips, training, and other helpful information to make the world of telco a little easier to understand

CASE STUDY: Mortgage Choice Parramatta - All the Functionality of a Big Business

Aurelio Tenaglia of Mortgage Choice Parramatta comments on Cable & Cloud; “Peter & his team at Cable & Cloud have provided overwhelming assistance above and beyond any service experienced ...
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Does anyone hear you if the lights go out? How not to miss your customers calls when there is an outage

OK, so that might sound like a stupid question, but if you are trying to do business, you’d still like to be able to answer your customers calls even if there is a blackout, wouldn’t you? As the ...
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Don’t like paying for what you don’t use? Consider Scalability for Your Business Phones

This week we visited a business in Sydney’s North West at Dural, to look at upgrading their phone and internet services. I could talk all day about their confused internal network, with what looked li...
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Is $500 per month too much to pay for your business broadband internet?

That all depends on your perspective, I guess. If you are just looking at the dollars, maybe so. If you have a little sense and look beyond the dollar figure, you may actually see that paying $500 or ...
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Is contention a good thing for your business broadband?

When researching about broadband internet, most businesses will look at 3 things; Speed Data Allowance Price Not necessarily in that order. Looking at just these 3 things leaves you with a large gap...
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3 things to consider when deciding if NBN is right for your business

As the NBN rolls out around the country many businesses are scratching at the gate to sign up to get faster broadband for their business. There are a few problems with this though. 1. Speed isn’t ever...
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What will your business do when your ISDN is permanently disconnected?

With the roll-out of the NBN around Australia there is plenty of comment in the media. The issue I find with most of the comment is it's fairly negative and focuses primarily on the consumer. So, what...
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Your Yealink T48G - Getting accustom with your Yealink handset

Your Yealink T48G is a touch screen phone, and has been configured to your requirements. When your handset is inactive your coloured screen is dimmed;  Your handset has 7 line keys on the left. T...
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Your Yealink T48G - Getting accustom with your Yealink handset

Mute Button:          This mutes your voice so the caller cannot hear you. You can still hear the caller. The call remains active. The            ...
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Your Yealink T48G - Getting accustom with your Yealink handset

Menu Button: -               This provides you access to the phones menu to access certain functions and change settings Directory Button:       ...
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Your Yealink T48G - Getting accustom with your Yealink handset

Ring Tones:            You can change the ring tones on your phone.            Press Menu, then Settings, then Basic Settings. Scroll using ...
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Your Yealink T48G - Missed Calls

Your phone records your call history and notifies you should you miss a call;    Missed call notification on your screen. You will have the option to View or Exit;  If you Exit, an...
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Your Yealink T48G - Make a Call

Your Yealink IP Phone is like a normal desk phone. To make a call; Pick up the handset, your phone will automatically select an available line; Dial the number on the keypad; The number will display o...
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Your Yealink T48G - Place a Call on Hold

Hold is used to keep a call active, and place them on hold for you to resume the call. The caller will not be able to hear you, nor will you be able to hear the caller. When a call is on hold they hea...
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Your Yealink T48G - Make or Take a Second Call

You can make or take a second call whilst you have another active call; Press another line key, this will automatically put the active call on hold               &nb...
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Your Yealink T48G - Switch Between Calls

You can switch between your active calls, allowing you to keep calls active, provide them updates while they are waiting on hold, etc; While you have an active call, the line button will be solid gree...
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Your Yealink T48G - Place a Call in Park

Park places a call on hold for another phone in the same park group, to pick up. When a call is parked they hear the system’s Music on Hold; Press the line key named ‘Park 1’ or ‘Park 2’ to place the ...
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Your Yealink T48G - Call Pick-Up

To pick up a call on another phone that is ringing within your office pick up group; Dial * 8 on the keypad; Press soft key named ‘Send’; You now have the call
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Your Yealink T48G - Call Forward

To forward any calls from your handset to another phone;               Dial * 7 2 (phone number) on the Keypad;             &...
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Your Yealink T48G - Types of Call Transfer available

Transfer is used to move a call from one handset or user, to another handset or user. While the call is being transferred the caller will hear the system’s Music on Hold. There are 3 different ways to...
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Your Yealink T48G - Unattended Transfer

To make an Unattended or Cold Transfer, where you do not announce the caller; Press the key directly below ‘Transfer’ on the screen; Enter the number using the keypad; Press the key directly below ‘Tr...
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Your Yealink T48G - Semi-attended Transfer

To make a Semi-Attended Transfer, where you do not announce the caller; Press the key directly below ‘Transfer’ On the screen; Enter the number using the keypad; Wait until you hear the phone ringing;...
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Your Yealink T48G - Attended Transfer

To make an Attended or Warm Transfer, where you announce the caller; Press the key directly below ‘Transfer’ on the screen; Enter the number using the keypad; Wait until the call is answered then anno...
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Your Yealink T48G - Conference Call

To make a conference call you will need two active calls. Select a line key and call the first party, or select an active call; Select another line key, & call the second party; Press the ‘Confere...
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Your Yealink T48G - Do Not Disturb

Do Not Disturb allows you to automatically divert calls to the Busy Greeting of your voicemail (if voicemail is set up on your handset).  It also indicates to other users with the Busy Lamp Field...
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Your Yealink T48G - Night Switch

If your Hosted PBX has a night switch function, we place a night switch key on your handset, marked Night on the screen; When the key is red, you will not receive any calls. All calls divert to your a...
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Your Yealink T48G - Busy Lamp Field

Busy Lamp Field, referred to as BLF, allows you to see if other users on your Hosted PBX are available to take a call. Press the DSS key, on the bottom right of the screen, this will show all availabl...
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Your Yealink T48G - Speed Dial

Speed Dial allows you to call regularly dialled numbers with a short code. You can have up to 999 speed Dial numbers from the range 1 through 999. To dial your speed dial;         ...
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Your Yealink T48G - Voicemail

Your handset can be set with voicemail to email, a voicemail box accessed by the phone, or both. Note: if you have a voicemail box, you will need to delete the voicemails to ensure your mailbox does n...
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The Horror Story of Moving Office – Don’t Let It Happen to You

On Saturday morning, about 10.30 am, I got a text message from a close colleague, asking if I could help one of his friends. So, what was the problem? Astar Personnel, a Labour Hire Business, were rel...
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Overview of key products – Offices 10+ Staff

As the owner of a medium business with 10 to 50 employees, there is no doubt you understand how important your communication technology is to both the success and general operations of your business. But do you know what products are suitable for your business, or even more importantly whether they are even available to your office?

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Overview of key products – Offices with 4 to 12 staff

As your business grows, so does its communication requirements. What many business owners do not take into account when setting up a communications strategy, is what their business will require as it ...
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Overview of key products - SOHO 1 to 4 Staff

Now, more than ever, businesses rely on technology to communicate effectively with both employees and customers. The systems we use every day are often something we take for granted. What many do not ...
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Outgrowing your business phone system?

Is your phone system a little outdated? Are you fed up with trying to get a new phone system for your business, but find you have to outlay big dollars for a system that will be large enough for your...
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Case Study: SCE Energy Solutions - No connectivity = No business

The right network connectivity can empower your business to greater heights Today, there are more compelling, engaging and cost effective ways to do that than ever before. SCE Energy Solutions helps b...
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Case Study: LDC Infrastructure - opening a new branch office

Setup Right from the Start No matter what industry you are in, or how big, or small your business might be, it’s no secret that the quality of your phone & internet services will make or break you...
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Overview of key products - SOHO

Now, more than ever, businesses rely on technology to communicate effectively with both employees and customers. The systems we use every day are often something we take for granted. What many do not ...
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